Shipping & Returns

ELLIS SKIS SHIPPING POLICY

At Ellis Skis, we are committed to delivering your gear safely and promptly. Below you’ll find details about our shipping process, costs, and timelines.

1. Shipping Destinations

We currently ship to the following locations:

  • Domestic: All 50 U.S. states, including Alaska and Hawaii
  • If your location is not listed, please contact our Customer Service team for assistance.
2. Processing Time
  • Orders are processed within 1-2 business days of receiving payment.
  • Orders will be shipped the following business day. 
  • Orders placed on weekends or holidays will begin processing on the next business day.

3. Shipping Methods & Costs

We offer several shipping options to meet your needs:

  • Standard Shipping (5-7 business days): Calculated during checkout 
  • Expedited Shipping (2-3 business days): Calculated during checkout 
  • Overnight Shipping (1 business day): Calculated during checkout 
  • Note: Shipping times are estimates and may be affected by external factors such as weather or carrier delays. Shipping is the responsibility of the shipping carrier and out of our control. Please reach out if you experience shipping delays or problems and we will help how we can. 
4. Order Tracking
  • Once your order has shipped, you will receive a confirmation email with tracking information. 
  • You can track your order’s progress through the carrier’s website.
5. Shipping Restrictions
  • We cannot ship to P.O. Boxes, APO/FPO addresses, or U.S. Territories.
  • Some items may have additional shipping restrictions due to size, weight, or hazardous materials regulations.
6. Lost or Damaged Shipments
  • If your order is lost or damaged in transit, please contact our Customer Service team within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and ensure that you receive your order or a replacement.
7. Address Changes
  • Please double-check your shipping address at checkout. If you need to change your shipping address after placing an order, contact our Customer Service team as soon as possible. We cannot guarantee that changes can be made once the order is in transit.

8. Returns and Exchanges
  • For information on returns and exchanges, please refer to our Return Policy on our website.

 

ELLIS SKIS RETURN POLICY

Ellis Skis  Return & Exchange Policy

At Ellis Skis, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange process.

1. Return Eligibility

You may return your purchase for a refund or exchange within 30 days of the original purchase date, provided that:

  • The item is in new and unused condition with all original tags and packaging intact.
  • The item has not been mounted, altered, or used in any way.
  • Note: Items purchased on clearance or as part of a special sale may be final sale and not eligible for returns or exchanges. Please check the product page for specific return eligibility.

2. How to Initiate a Return
  • To initiate a return, please follow these steps:
  • Contact our Customer Service team at info@ellisskis.com with your order number and reason for return.
  • You will receive a Return Authorization (RA) number and detailed return instructions.
  • Pack the item securely in its original packaging, including any accessories, manuals, and documentation.
  • Clearly write the RA number on the outside of the package.
  • Ship the package to the address provided in the return instructions. We recommend using a trackable shipping method for your protection.
3. Return Shipping Costs
  • Domestic Returns: If the return is due to a defect or an error on our part, we will cover the cost of return shipping. For all other returns, the customer is responsible for return shipping costs.
  • International Returns: The customer is responsible for all return shipping costs, including any duties, taxes, or fees that may apply.
4. Refund Process
  • Once we receive and inspect your return, we will process your refund within 7-10 business days.
  • Refunds will be issued to the original payment method used for the purchase. Depending on your bank or credit card company, it may take an additional 2-5 business days for the refund to appear in your account.
  • Shipping charges are non-refundable unless the return is due to a defect or error on our part.

5. Exchanges

If you would like to exchange an item:

  • Follow the return process outlined above.
  • Indicate in your return request that you would like an exchange and specify the new item or size.
  • Once we receive your returned item, we will process the exchange and ship the new item at no additional shipping cost (domestic only).
  • Note: If the desired item for exchange is out of stock, we will offer you a refund or a store credit.


6. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom or special-order items
  • Mounted or altered skis
  • Clearance or final sale items
  • Gift cards
7. Damaged or Defective Items
  • If you receive an item that is damaged or defective, please contact our Customer Service team immediately. We will work to resolve the issue promptly by offering a replacement, exchange, or refund.
8. Returning a Gift
  • If you received an item as a gift and would like to return it, please contact our Customer Service team. Gift returns will be processed as store credit.

Questions? Ellis Skis Customer Service: info@ellisskis.com